Your complete satisfaction is our top priority at Covers Direct. If for some reason you are not satisfied with your purchase, please call us at 1-866-626-8377 to inform us of your problem. You may also fill out an email request for assistance.
We want you to have a quality product that suits your needs. Within 30 days of receipt of your order, you may exchange your non-custom or non-special order product for another, provided that your product is still in first quality condition. Your replacement will be shipped after we receive and inspect your returned product. If you need your replacement immediately, you may consider placing a new order. A Return Goods Authorization Number will be issued so that you may return your product.
Please take extra care when trying your boat cover on for the first time! Should you need to return the boat cover, it MUST be in its original, new condition. The cover must be clean and free of debris (including pet hair). Soiled, wet, mildewed, torn or otherwise mishandled covers cannot be accepted for exchange or credit.
All special orders and Sunbrella custom boat covers are non-refundable (except for warranty issues). If for some reason there is a problem with the quality of your special order or Sunbrella boat cover, every effort will be made to modify your product to suit your needs.
Should Covers Direct decide to accept the return of a special order item, or an item not in first quality condition, restocking fees of up to 15% may apply. Covers Direct cannot accept any packages freight collect or COD. All packages must be shipped prepaid. Returns must be inspected before final decisions are made on credits.
All credit card purchases that qualify for a refund will be credited to the same credit card account that was charged in the original purchase. Please allow 2-3 weeks for processing.