Customer Testimonials for 2004
Monday, September 20, 2004
Hello Brandi,
I bet you don't receive too many follow-ups on happy customers...but here's one from me...
I don't know if you remember, but I inquired about finding a boat cover for my 1971 14' Steury boat back in June of this year.. You passed that info (photos) onto your supplier who recommended a certain model No. cover so I ordered one.
Just wanted to let YOU know, I am very happy and pleased with the quality and fit of the cover. Couldn't ask for a better fit..and so far, birds don't like the color blue in these parts (we joked about that over the phone in one of our conversations).
Just thought I'd send this to ya...(been wanting to thank you earlier but just didn't have the time)..
Thanks again for all your help...I have a second boat that I will be ordering through your company for next year (once I get it in running condition).
- John B. of Connecticut
Saturday, September 18, 2004
Dear Boat Covers Direct Folks,
Recently I purchased one of your covers over the internet. After using it for several months I noticed that it did not fit over my rub rails as it initially did. I contacted one of our service reps, and after explaining my dilemma, was immediately offered a free mailing label to ship the cover back.
Although the cover was not deemed defective, I was offered several options to resolve the issue. Your courteous reps, prompt service and careful consideration has won a lifelong customer! Now, I may only buy one or two more covers in my lifetime, but you can bet I'll buy them from you. Also, I have two friends that are considering a boat purchase in the spring and they are well aware of the service I received from Boat Covers Direct!
Dubuque is a boating mecca. The Mississippi here is almost 2 miles wide in some spots, with fishing backwaters, beaches and a wide open channel. You might not know this, but Dubuque has the largest Baja dealership in the entire US of A. All of the folks I talk to on the river are gonna hear about you!
Thanks again for the excellent service,
- Guy H.
Wednesday, September 8, 2004
To Whom It May Concern:
Just a quick note to thank you for your service thus far. I called with some questions this afternoon and I was helped by a very friendly and informative associate. While this was a major purchase decision for me, I immediately decided to go with boatcoversdirect.com without doing more research. Based upon my conversation with the sales associate, I feel confident that the price and the product are comparable, if not better than others in the market.
I look forward to receiving my order. Assuming that I am fully satisfied with the cover, rest assured that I will be passing along your name to friends and fellow boaters.
Thank you,
- James B. of Pennsylvania
Friday, September 3, 2004
Just got my cover on the boat and it's perfect. Wanted to say thanks.
Cheers!
- Keith M.
Thursday, August 26, 2004
Hi Heather
I asked Sonya to give me your email address so that I could compliment her helpfulness on the phone. Briefly, I called one of your competitors to inquire about a boat cover. They had no idea or even a clue about their products and didn't seem to care. I got frustrated and called your company. Sonya was excellent and had an answer to each of my questions. She also made several recommendations that will help me with my cover. I will be measuring my boat and placing an order some time next week. My compliments to you, your company and Sonya.
- Phil D.
Wednesday, August 25, 2004
I bought a cover from Boat Covers Direct, and I just went through hurricane Charlie. I lost shingles from my roof, a tree fell, crushing many of my things, but my boat cover withstood 100+ per hour winds! There wasn't a place on my cover.
Many thanks for a great product.
Friday, July 9, 2004
Sonja,
Thank you very much for remembering to watch for my order and for the follow-up email. It seems to be so rare to find such wonderful customer service these days. With customer service like this, it certainly makes us want to do business with you again. Please pass this along to your employer for me.
Thank you again,
- Cheryl W.
Friday, July 9, 2004
Dear Brandi,
Wow! I'll be sure to let our friends know about your website. It's been a real joy to buy from you and deal with you.
Thank you again.
Tuesday, July 6, 2004
Brandi,
I received the new cover. Thanks for the help with this replaced. I am glad to see a company that stands behind it's guarantee!
Regards,
- Rich S.
Monday, June 28, 2004
According to your instructions I sent the old cover via ups. I appreciate your help in resolving this matter and I'd like you to know that the new cover fits well and meets my expectations of quality. Also, I'd like to thank you for an excellent customer service and rest assure that I will recommend you guys.
Saludos (Regards),
- Ernest B. of Florida
Tuesday, June 15, 2004
I just wanted to let you know I got the cover, it fits the boat like a glove, and is very well made.
Thank you
- Larry
Thursday, June 10, 2004
Hi...Just a not to let BoatCoversDirect know how happy my wife and I are with our new boat cover and accessories. It was for a Mirro Craft model #1568 tiller. Every step from looking at your super-great website to our delivery was the best. The cover fit perfect. The tie down straps were very easy to install, as was the reinforcement kit and support poles.
I would like to extend a special thank-to the wonderful lady I spoke with on the phone a few times. This person was most professional and a true pleasure to speak with. BoatCoversDirect gets the highest rating possible from our family...thank-you
- Michael W. of Michigan
Wednesday, June 9, 2004
Dear Boat Covers Direct,
I just wanted to let you all know that the whole process of dealing w/ Boat Covers Direct was a positive experience for me. The ordering process and assembly of my bimini top was quick and easy. My 13 year old son and I assembled and installed my bimini top in less than an hour. It fits perfectly, and allowed us to enjoy a great fishing trip yesterday!
Thanks again!
- James H. of Louisiana
Tuesday, June 1, 2004
Brandi
Thank you for your help, I received the cover on Friday and it fits perfect.
- Dave S. of Missouri
Tuesday, May 25, 2004
I love the cover-great fit and very light. I'll be recommending you to my friends.
- Terry Q.
Friday, March 26, 2004
Thank you for the Bimini top. It looks great and it installed easily.
Tuesday, March 23, 2004
I received my new boat cover a few weeks ago and have just now put it on. I want to thank you for a great product. The boat cover is nicer than I expected. It is not a custom cover so I was leary of the fit. The fit is perfect and the reinforcement is in all the right places. I will be ordering a bimini top very soon.
Thanks again,
- Jeff A.
Tuesday, March 2, 2004
I could not be happier with the quality of the boat cover or with the company and the representatives in doing business.
Purchasing items on line can often involve more negativity than pleasure, however I would recommend your standard of doing business to anyone.
Thank you
(happy consumer)
Richard L.
Wednesday, January 21, 2004
I love this cover it fits like a glove.
Thank you very much
- Monie P.
Thursday, January 15, 2004
Thank you for your help. The next boat cover I purchase will come from you!
Thanks again,
- William B.