Customer Testimonials for 2010
Tuesday, November 30, 2010
Hi Jessica , I received my cover yesterday and I am very pleased with the quality and fit. I would really like to thank you for your great customer service. You may say I'm just doing my job, but it is great from a customers point of view to receive such good service. Once again I appreciate the prompt and helpful service that you provided.
Thanks again
Mark
Australia
Wednesday, November 24, 2010
Good Morning,
After researching all manufacturers and looking at quality, price, material and options I selected your custom cover using Sunbrella. I also purchased the boat cover support system to help shed the water and provide a tighter fit. The new cover arrived when promised and I have been extremely happy with the fit, quality and ease of use. Last week we had a severe storm move through the area at night and a large branch broke off about 15 feet above the boat and landed across the gunnels collapsing the support poles and cover. At first glance I thought that the cover would have been severely damaged along with major fiberglass damage to the boat. Upon removal of the tree I was able to further assess the damage. The cover sustained NO damage to any of the seams or attachment points in any way . Not even to the center support pole and support system. The only damage was to the small area on the port side where the material got pinched between framthe tree trunk and the windshield frame. The Grady also survived with only the windshield e being bent but no glass or fiberglass damage. This is a true testimonial to the quality of workmanship and materials you put into your products. Keep up the good work and I will recommend your product to others.
Monday, November 22, 2010
Ordered a boat cover from you earlier in the year. Was most pleased. So ordered again a cover (RV) that will fit the enclosed flybridge area of our 35' trawler. Thanks to all of you good folks in SC.
Monday, October 18, 2010
Brandi,
Thanks for your help in resolving my boat cover problem. The 16 ft cover that I received yesterday was a perfect fit for my boat.
James
Monday, September 20, 2010
Boat Covers Direct;
Thanks for the speedy shipment of my new boat cover. I have had 3 covers since i have had my Bullet over the years and wish i had known of you guys before now. Cover fits perfect and looks Great!!!!!!!!! Thanks again, and really kind of nice to actually get something that is worth the money spent and then some nowdays. Definitely recommending you guys to all my fishig buddys.. GT
Monday, September 13, 2010
Regina,
In regards to the cover for the 1988 Ranger 360V:
Boat cover arrived last Friday. We haven't tried it on for size yet. I am sure it will fit. It looks like a nice one.
Just wanted to thank you for all your help and concern. You were the best customer service rep I have ever had the pleasure to work with
I worked in sales for many years and I know how much I liked hearing good comments from my customers.
You can pass this on to your heirarchy. I would have done it myself but didn't know how.
Thanks again for all your help.
Janie in Missouri
Tuesday, September 7, 2010
Just a note to tell you how pleased I am with my boat top. Installation was easy and it performed well on the water.
Thanks again for great service.
Ray S.
Thursday, August 26, 2010
I really appreciate Jessica's help on this order ! If it had not been for her quick, helpful responses to my questions, I would not have placed this order.
Thursday, August 19, 2010
Arrived today and we are very happy with the quality and the fast turnaround from time of order to arrival. Thanks so much Craig and Kathi M.
Wednesday, August 18, 2010
Hi Susan,
Thank you. I really appreciate it. I was truly at the maximum amount I was willing to spend securing a boat that is only worth $4,000, but my wife was having a fit because our grandkids might want it in the future. Now I can store it on-property and not have to pay winter storage fees.
Thanks again. Looking forward to receiving the cover and support system. You folks will be at the top of my list if I (or my friends) need something that you carry. I am a retired business man and I know, and appreciate, the value of customer service. You do that well !!!
Marshall
Wednesday, August 18, 2010
Thank you very much for your exceptional product and great customer service!
I will gladly refer your company to as many people as I can.
Tuesday, August 10, 2010
Thank you very much. Not only was your telephone service lady courteous and knowledgeable, the cover itself fits perfectly my "old" 13 ft 4in. Boston whaler. I didn't know that the cover also included an attached engine cover ... but it also fits to near perfection.
Feel free to use my name as "DBA from Pittsburgh" -- with the above comment -- in any of your information. My satisfaction is remuneration enough for me!
I did not know that the cover included reinforced pockets to fit support poles.
I will order a couple of your support poles, fabric guard (if appropriate for my cover).
Thanks again.
DBA from Pittsburgh
Thursday, July 15, 2010
I spent from 8AM CST to noon CST trying to spend money and purchase two covers. As you know, one for the Sea Doo PWC and another for the Sea Doo Jet Boat. I checked out the web sites of 5 different businesses who indicate they have and sell the covers I just wanted to spend money, the only problem they didn't answer the phone, didn't return telephone messages!
Except, Miss Professional "Jessica" at Covers Direct! Since my order, 2 of the other businesses have called, and I accepted the call informing them that Jessica from Covers Direct answered the phone, explained what was
available and took my order! Thanks again Jessica....."you're the best!"
CHIP L.
Wednesday, July 14, 2010
I received my cover. Fits great and looks like real quality workmanship.
Will recommend your company to my boating friends. Great service, thanks.
Wednesday, June 23, 2010
REGINA WAS VERY HELPFUL THANKS
Friday, June 18, 2010
We received the top yesterday(Thursday) that was one week from order, Fantastic! Thank you so much for the quick delivery!
Friday, June 18, 2010
Your phone personnel (female staff member who answered the phone this afternoon around 3:30 pm central) were extremely knowledgeable, courteous, helpful without being asked, and just plain gracious. And from the South. I will refer many others to you.
Thursday, June 17, 2010
I don't know if this email address is monitored, or not, but I wanted to let you know my boat cover came in today!
Many thanks for the speedy response!
Respectfully,
James K.
Wednesday, June 16, 2010
For more then 10 years now your boat cover has stood the test of full sun, heavy rain, high winds, and even hail. Under the top is a like new 1995 Bayliner.
Thank you for such a good product.
Wayne C.
Canaan, NH
Monday, June 7, 2010
Susan: You are WONDERFUL!!! I will ALWAYS buy my boat covers from you! Thanks so much. Joe
Tuesday, May 25, 2010
Wonderful..wonderful..wonderful...I'll advertise for you guys for free...great top...quality is outstanding...
Thanks
Vic
Wednesday, May 12, 2010
I received the cover last Friday. It fits great. Thanks for the help. I like it for two reasons, made in the USA and SC my home state. Go USC.
Monday, May 3, 2010
I would like to thank Jessica who assisted me with my purchase. She answered all of e-mails promptly and tried to steer me toward the cover that would work the best for me and my boat. Thanks!! J. P.
Wednesday, April 28, 2010
Jessica,
really nice to meet you and a pleasure to swap fish stories with you. You are incredibly kind to help me get the best price!
I will tell all my friends and relatives about your award winning customer service! I am a "Happy Camper" ... take care for now.
Please, I insist that you have your supervisor read my note.
Best Regards,
Gary R. G.
Tuesday, April 27, 2010
Brandi, we got our cover today. Thank you so much for helping us out with this--this one is a perfect fit. You were so nice to help us get what we wanted. Thanks again for your help. Layne W.
Thursday, March 18, 2010
just wanted to say the boat cover fitted perfect,and I am a very satisfied customer.thanks so much,it sure makes my boat look fantistic.cwt.
Monday, March 15, 2010
Brandi:
Also I commend you on the fast service. I received my new cover Yesterday.
Thanks again,
Jim
Thursday, March 11, 2010
Thank you. Your company's response to this situation is impressive.
Ted
Monday, March 8, 2010
The alterations done did the trick. The cover fits nicely and looks good. Thanks for your help. John J.
Friday, March 5, 2010
The recent snow in our area (50 inches over a week) ruined the old cover for my boat that I had purchased from you. Until it's demise this boat cover was a perfect fit. I hope the new one is as good as the last. All the best, Ed
Tuesday, March 2, 2010
Thank you all so much for your service!!! You were all polite and very courteous. We will recommend your company to all of our friends!!!
Wendy H.
Monday, February 22, 2010
Rhonda,
Thank you for your service and commitment to your customers, it was a pleasure speaking with you, you conducted yourself very cheerfully and professionally, you don't see that much anymore
Friday, February 19, 2010
Susan,
I'm a pretty frequent on-line shopper, and all I can say is "WOW"!!!
The cover got here in less than 2 days, and it fits my boat perfectly. You guys nailed it. Thanks!!!
-Chris
Monday, February 1, 2010
GOOD MORNING BRANDI,
I NEED TO TALK WITH YOU AND I PLAN ON CALLING YOU THIS MORNING. I THINK I HAVE FIGURED OUT THE PROBLEM AND IT IS NOT THE COVER.
IF YOU CAN, GET IN TOUCH WITH FedEx TO STOP THE PICK UP ON TUESDAY. ALSO, THERE WILL BE NO NEED TO SEND THE NEW COVER ON FEB. 5TH.
I AM REALLY SORRY FOR PUTTING YOU THRU SO MUCH WORK BUT, YOU HAVE BEEN GREAT AND I APPRECIATE EVERYTHING YOU HAVE DONE AND COULD NOT HAVE ASKED FOR MORE. YOU HAVE REPRESENTED YOUR COMPANY IN THE BEST WAY POSSIBLE AND I WILL GO OUT OF MY WAY TO RECOMMEND YOUR COMPANY TO OTHERS.
ONE MORE FAVOR, PLEASE FORWARD A COPY OF THIS E-MAIL TO YOUR BOSS SO THAT THEY WILL BE AWARE OF HOW WELL YOU HANDLED THIS SITUATION. I CAN NOT THANK YOU ENOUGH FOR WHAT YOU DID. I WISH ALL CUSTOMER SERVICE WAS AS PROFICIENT AS YOU.
CRAIG